Privacy and Cookie Policy
Last updated: 12/01/26
This Privacy & Cookie Policy explains how Ensign Advanced Systems Ltd, trading as Ensign Software, collects, uses, and protects personal data when you visit our website, request a demo, download resources, or subscribe to marketing communications.
We are committed to handling personal data transparently, responsibly, and in accordance with UK GDPR and applicable international data protection laws.
For data protection purposes, we are the data controller of the personal data you provide.
1. Personal data we collect
We may collect the following categories of personal data:
- Contact details: name, email address, telephone number, company name and role.
- Enquiry information: details you submit via forms or communications.
- Marketing preferences: opt-in and unsubscribe status.
- Usage data: pages visited, device type, approximate location, and site interactions.
2. How we use your personal data
We use personal data to:
- Respond to demo requests and enquiries.
- Provide access to downloadable guides, PDFs, and resources.
- Send marketing emails where you have opted in.
- Improve website performance, usability, and content.
- Manage customer relationships and internal workflows.
3. Forms, CRM & internal systems
When you submit a form on our website:
- Your information is securely transferred into Pipedrive (our CRM system).
- Relevant data may also be transferred into Monday.com for internal workflow management.
These systems help us manage enquiries, demos, and customer communications efficiently.
4. Analytics & Cookies
Google Analytics (GA4)
We use Google Analytics 4 (GA4) to understand how visitors interact with our website. This data helps us:
- Improve site structure and navigation.
- Understand which content is useful to contractors.
- Identify and resolve technical or performance issues.
Analytics data is aggregated and anonymised where possible.
Cookies
Cookies are small text files stored on your device. We use:
- Essential cookies: required for core website functionality.
- Analytics cookies: to measure and improve website performance.
You can manage or disable cookies via your browser settings. Blocking cookies may affect site functionality.
5. Legal bases for processing
We process personal data under one or more of the following legal grounds:
- Consent: for marketing communications and optional data submissions.
- Contractual necessity: to provide demos, services, and support.
- Legitimate interests: to improve our website, services, and customer experience.
- Legal obligation: where required by law.
Where consent is relied upon, you may withdraw it at any time.
6. Marketing communications
If you opt in, we may send marketing emails relating to:
- Ensign Software features and updates.
- Industry guides, benchmarks, and resources.
- Events or relevant announcements.
You can unsubscribe at any time using the link in our emails.
7. Data retention
We retain personal data only for as long as necessary, taking into account:
- Legal and regulatory obligations.
- Contractual requirements.
- Legitimate business needs.
Data is securely deleted when no longer required.
8. Your rights
You have the right to:
- Access your personal data.
- Request correction or deletion.
- Restrict or object to processing.
- Withdraw consent.
- Request data portability.
- Lodge a complaint with the ICO.
ICO contact:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
www.ico.org.uk
9. International users
Although we are UK-based, our website is used internationally. Where personal data is processed outside the UK, appropriate safeguards are applied.
10. Changes to this policy
This policy may be updated periodically. The latest version will always appear on this page.