UK-based, contractor-led support — typically answered within three rings. Ensign’s in-house team keeps Mechanical, Electrical, MEP, Ductwork and Insulation contractors moving across Take-off, Estimating, Project Management and Site Management.
Help without the wait:
Phone (fastest): 0116 254 9444
Email: support@ensign.software
Office hours: Mon-Thu: 8:30-16:45, Fri: 8:30-16:00
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Our SLAs:
Phone: Live answer within 3 rings (during office hours).
Email/Tickets: Acknowledged within 1 hour during working hours.
Out of hours: Urgent issues triaged, follow-up next business day.
10 first- and second-line specialists, all UK-based. Nearly every team member has 5+ years at Ensign and understands contractor workflows, drawings, estimating, project management and site realities. Support sits beside the UK development team, so recurring issues and usage patterns feed directly into the product roadmap.
Get a live answer within 3 rings during business hours. No call centres, just direct access to our UK team.
Every enquiry is acknowledged within 1 hour during working hours, so you know your request is being handled.
Urgent issues are triaged immediately to keep you moving, with a full follow-up and resolution at the next business opening.
Triage & acknowledge
Reproduce & diagnose
Resolve or escalate
Confirm & document
CLEAR, SIMPLE, EFFECTIVE SUPPORT
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